My Business Guide

Siebel Systems Further Enhances Enterprise-Class Capabilities in Newest Release of Siebel CRM OnDemand

Fourth Release in 2005 Adds Lotus Notes Integration, Branding Customization, and Contact OnDemand Integration with Siebel On Premise Solutions

SAN MATEO, Calif.-September 12, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced the availability of Siebel CRM OnDemand Release 9, the company's fourth release of its hosted CRM offering in 2005. Release 9 provides seamless integration with Lotus Notes as well as integration between Siebel Contact OnDemand, Siebel's hosted contact center, and Siebel's on premise CRM solutions. In addition, Release 9 offers enterprises and channel partners the ability to customize Siebel CRM OnDemand so they can roll out branded solutions to their employees and customers.
"For the past decade, Global 2000 companies have turned to Siebel Systems for the world's best on premise CRM solutions. Siebel CRM OnDemand Release 9 shows why so many of those same companies are now looking to Siebel for a hosted CRM solution. They highly value the ease of use, low risk, and fast deployment capabilities of Siebel CRM OnDemand," said Keith Raffel, Group Vice President, Siebel CRM OnDemand Products. "Now that Lotus Notes users have the same out-of-the-box functionality as their Outlook colleagues, Siebel CRM OnDemand becomes a compelling option for nearly 90 million additional users. And thousands of on premise Siebel customers seeking the deployment time and cost savings advantages of an integrated hosted contact center can now leverage Siebel's OnDemand solution."

Business Home Internet "Lotus Notes integration in Siebel CRM OnDemand will significantly boost user adoption among our employees, further increasing the benefits we're receiving," said Charlie Cox, Vice President, Sales and Marketing, Datatrend Technologies. "Siebel is clearly committed to the hosted software market, and we are pleased with the latest enhancements to OnDemand."

One of the great benefits of Siebel CRM is that it can provide great flexibility and it can scale with your business as well. Whether you are a small business or a midsized business in the middle of a growth spurt, you’ll find Siebel CRM can still work and provide exactly what you need. There are a variety of different models of the Siebel CRM software available, so companies can pick the edition that offers the best tools for their business.

Business Mlm Opportunity "As a Siebel Call Center customer, we were amazed at the new phone and voicemail channels available through hosted Siebel Contact OnDemand," said Joan Konsdorf, Vice President of Global Client Services at Bally Gaming and Systems, a business unit of Alliance Gaming Corp. "Using Siebel Contact OnDemand integration with our Siebel on premise solutions, we're extending our customer-facing operations without investing in additional hardware. The results are simple: reduced complexity and lowered costs for our company."

Today, for midsized and small business, there are a variety of different software options available, such as Siebel CRM and Prophet CRM software. However, when it comes to CRM options, some vendors, such as Siebel CRM are moving down in the market while there are other vendors, such as Avidian, and their Prophet software, that are moving up the ladder and bringing over more and more small and midsized businesses to their client base. So, you may be wondering, can you trust Siebel CRM or Prophet CRM software to provide you with the results you need Is the good reputation of Siebel CRM enough to win your business over or are you looking for more Well, let’s take a closer look at both Siebel CRM and Prophet CRM software, what they have to offer, and then which ones makes the best choice for small and midsized businesses today.

Based Business Home Income Siebel CRM OnDemand Release 9 expands on the already powerful capabilities of Siebel Systems' hosted solution. New features include:

The competition to sell products and services has never been more intense and much of this is due to the advances in technology like the Internet. The top CRM systems provide the newest and best technologies to allow companies to raise the capabilities of their sales force to a higher level. This allows them to use CRM systems to get a step ahead of competitors. The CRM systems may not be tight for everyone, but for most companies with a sales force, particularly ones that are growing, CRM systems can be the right investment.

Based Business Home Internet * CRM OnDemand
o Prebuilt Integration with Lotus Notes-Increases sales productivity and user adoption throughout the enterprise. Users can attach emails to the appropriate CRM record with a single click. With the addition of Lotus Notes integration combined with existing support for Microsoft Outlook, Siebel CRM OnDemand now provides out-of-the-box support for the message and calendaring solution used by 95 percent of enterprises.
o New Branding Options for Partner and Customer Customization-Enables companies to customize their instance of Siebel CRM OnDemand to reflect their own corporate identities. Companies can project their brand to their channel partners when sending out leads and tracking joint projects and sales via Siebel CRM OnDemand.

Sure, Siebel CRM does a lot to help out companies, but Prophet takes their software a bit further. They have designed the Prophet software to make everyone’s job easier, including marketers, agents in the call centers, It administrators, managers, sales representatives, and even the customers. Prophet steps out of the box with their CRM software and goes above and beyond to offer CRM excellent that is a step above that the Siebel CRM offers. Also, Prophet is extremely easy to install and it is very easy to manage as well. Of course along with the normal things you expect from CRM software, Prophet offers other benefits, such as great reporting abilities that provides companies with a great way to keep track of their progress as well as where they want to go in the future.

Business Homebased Opportunity * Contact OnDemand
o Siebel Virtual CTI Connector-Delivers contact center capabilities to existing Siebel on premise deployments with the faster time-to-market and lower total cost of ownership of a hosted solution. Companies opting for Siebel Contact OnDemand minimize integration time, CTI middleware, and infrastructure costs.
o Interactive Voice Response (IVR) Integration with Third-Party Systems-Enables integration with third-party systems via service-oriented architecture (SOA) enablement, thereby reducing integration complexity and expense.

September 21st, 2005 United Press International Aplus.Net's VP of Marketing, Chris Boring, comments on Oracle's recent acquisition of Siebel Systems, "With this latest acquisition, Oracle is now in a position to set its sights on SAP, which now finds itself with a minority market share of 6.7 percent in the CRM space. While the two are locked in battle over this space, opportunities may open up for the open source and Web services players to garner market share."

Based Business Home Mlm * Enhanced Analytics
o Extended Data Warehouse Tracking Capabilities-Enables a richer customer and prospect view.
o Improved Real-Time Performance Statistics-Improves agent management.

Business New Opportunity Siebel CRM OnDemand Release 9 is available now. For additional information, please visit http://www.crmondemand.com.
About Siebel Systems

Business Home Online Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

[ Comment, Edit or Article Submission ]